Terms & Conditions
Please ensure that you have read and understood these Terms & Conditions before making a booking with Heathrow Car Park.
1. Bookings & Services
1.1 Booking Confirmation
All bookings are considered confirmed only after a final confirmation email has been issued. By confirming your booking, you agree to all Terms & Conditions stated herein.
1.2 Delays & Unforeseen Circumstances
We shall not be responsible for delays caused by traffic congestion, flight delays, weather conditions, immigration procedures, airport disruptions, or any circumstances beyond our reasonable control.
1.3 Third-Party Providers
Where services are provided by third-party operators or partners, their individual Terms & Conditions shall also apply. In such cases, Heathrow Car Park acts solely as an intermediary.
2. Payments & Charges
2.1 Extended Stay Charges
Any stay exceeding the original booking period will incur an additional charge:
Non-Flexible Bookings: £20 per additional day
Flexible Bookings: £10 per additional day
2.2 Payment Requirement
Full payment must be completed prior to the commencement of any parking service.
2.3 Late Arrival Charges
Customers arriving late without providing at least 2 hours’ prior notice may be charged applicable short-stay parking fees together with an additional administration fee of £15 administration fee.
2.4 Driver Reassignment
Failure to arrive at the scheduled car drop off time may require reassignment of a new driver, which could result in delays and additional charges of £10 (First 30 minutes free after that charge apply)
3. Cancellations, Amendments & Curtailments
3.1 Non-Flexible Booking Cancellation & Amendment Terms
For Non-Flexible Bookings, the following cancellation, amendment, and extended stay terms shall apply:
Cancellation Policy
- Cancel upto 24 hours before arrival £10 admin fee
- Cancellation within 24 hours and 2 hours before arrival: 50% of the booking value will be refunded.
- Cancellation within 2 hours and 0 hours of the arrival: No refund applicable.
Amendment Policy
- Amendments can be made up to 2 hours before arrival, subject to a £10 administration fee.
- Amendments requested within 2 hours and 0 hours before arrival are not permitted — please contact support directly.
- Extended stay upon arrival for car collection: £20 per extra day.
3.2 Flexible Booking Cancellation & Amendment Terms (Recommended)
Flexible Booking may be purchased for £4.99 by selecting the Flexible Booking option at the time of booking. For Flexible Bookings, the following terms shall apply:
- 0 fees applied for cancellation at Anytime with full refund
- 0 Amendment Charges at Any Time of Booking
3.3 Curtailment Policy
Early return or curtailment of the booking period shall not entitle the customer to any reduction or refund of charges.
3.4 Booking Amendments
Any booking amendments made within 24 hours of travel will incur a £10 amendment fee per change (Non Flexible Booking)
3.5 Supersaver & Non Flexible Bookings
Supersaver and non-flexible bookings are strictly non-refundable and cannot be cancelled or amended without charges
4. Liability & Vehicle Responsibility
4.1 Third-Party Claims
Any claims relating to third-party services must be addressed directly with the relevant service provider.
4.2 Insurance Coverage
Our insurance policy covers only those liabilities for which Heathrow Car Park is legally responsible.
4.3 Vehicle & Contents
Vehicles and all contents contained therein are left entirely at the owner’s risk.
4.4 Damage Reporting
Any damage claim must be reported immediately upon vehicle collection and must be supported by clear photographic evidence.
4.5 Minor Marks & Cosmetic Issues
Minor scratches, cosmetic marks, or issues identified after rainfall or vehicle washing services shall not be accepted as valid claims.
4.6 Mechanical & Electrical Faults
We accept no responsibility for any mechanical, electrical, or technical failures occurring while the vehicle is in our care.
4.7 Vehicle Compliance
All vehicles must be roadworthy and compliant with applicable insurance, tax, and MOT requirements.
4.8 Keys & Alarm Fobs
We shall not be liable for faulty or damaged keys, remote fobs, or alarm systems.
4.9 Tyre Punctures
Tyre punctures and any related repairs shall be chargeable to the customer.
4.10 Flat Batteries
Flat batteries may incur additional service or recovery charges.
4.11 Secondary Storage Locations
Vehicles may be stored at secondary compounds or alternative secured locations where necessary.
4.12 Approved Repairs
Any repair work must be carried out only through approved repair providers authorised by Heathrow Car Park.
4.13 Dash Cameras
Dash cameras may be disconnected during vehicle handling or storage.
4.14 Electric Vehicle Requirements
Electric vehicles must arrive with a minimum charge range of 25 miles.
4.15 EV Charging Limitations
Additional limitations, charging policies, and liabilities relating to electric vehicles shall apply where relevant.
4.16 Vehicle Documentation
Customers are strongly advised to photograph and record their vehicle’s mileage, fuel level, and overall condition prior to handover.
5. Exclusions & Limitation of Responsibility
5.1 Self-Parked Vehicles
Vehicles parked personally by customers remain entirely at the owner’s risk.
5.2 Excluded Risks
We do not provide cover for theft, fire, flooding, vandalism, or malicious damage unless required by law.
5.3 Consequential Losses
We shall not be liable for any indirect, incidental, or consequential losses, including but not limited to missed flights, accommodation expenses, or business losses.
5.4 Maximum Liability
Our total liability for any claim shall be limited to a maximum of £20,000.
5.5 Vehicle Return Times
Vehicle return times may vary depending upon traffic conditions and airport operational delays.
5.6 Missed Flights
We accept no responsibility for missed flights or related travel disruptions.
5.7 Paintwork Exclusions
Paintwork defects or cosmetic issues identified following vehicle washing services are excluded from liability.
5.8 Roof Boxes & Attachments
Roof luggage boxes or oversized accessories may be refused at our sole discretion.
5.9 Interior Condition
The internal condition of vehicles is not inspected upon acceptance or return.
5.10 Minimum Claim Value
Claims valued below £750 may not be accepted or processed.
5.11 EV, ULEZ & Third-Party Exclusions
Additional exclusions apply in relation to electric vehicles, ULEZ charges, and third-party service liabilities.
6. Customer Relations & Amendments
6.1 Customer Complaints
All complaints or concerns must be submitted in writing. We aim to respond within 7 working days.
6.2 Amendments to Terms
No amendments or variations to these Terms & Conditions shall be valid unless confirmed in writing by Heathrow Car Park.